Really?

Ok, so this is a rant....a short one. I called Academey today. I went through their little press one for....thing then whoever was suppers to answer the line at the end never did. So I waited for the operator to pick up. No big deal. I am not really in that big of a hurry and really want some information without having to drive 45 mins to get it. Long story short I was disconnected, hung up on, and then they just let it ring. So the next time I asked to talk to the manager and am told yes they have what I am looking for. She will send me to the department for the pricing I am asking about. Wait they aren't answering! She lets me know she is with them right then and they will answer. A) if she is there why can she hand them the phone she is one! B) better yet off she is in the department why cant she answer my question? Any way the kid finally get on the phone. This part of the conversation made me want to pull my hair out. Kid one the phone(kid): May I help you? Me: Yes. I am wanting to know if you have integrated football pants and a price on them. Kid: Yes we have them. Is there a band you would like to know about? Me: I just need a price? Kid:is there anything else I can help you with? Me:I just need to know how much the pants are? Kid: is there a certain brand you are interested in? Me: no. Kid: is there anything else I can help you with? Me: the price. Kid: yes we have the pants. Can I help you with anything else? After about 5 mind of talking to this kid I gave up. Told him I guess he couldn't help me and I would go spend my $10 thousand dollars in uniforms and equipment somewhere else. As I am hanging up I can hear the manager in the background asking for the phone back. I want good customer service no matter how much I am spending, otherwise when I have big orders I will take them somewhere else. You aren't worth the trouble. **** Before someone freaks out about how much money that is. It is for all of our town football teams and its not really that much. However I am finding that it is very expensive to buy all the uniforms. Who knew a Jersey with names and numbers we anywhere from $.35 to 50? And unlike most thing insure goes up in cost per kid them more of them you have. Ok so maybe this is longer than I thought it would be....sorry! Oh and my computer is broken but I have lots of stuff to tell about when I get it up and running again.